TERMS CONDITIONS

1. INTRODUCTION & COMPANY DETAILS The website [www.yourcado.com] is an online store selling haircare products via the Internet (hereinafter referred to as “Online Store” or “Website”), created and operated by the company with the following details (hereinafter referred to as “Company” or “we”):

  • Company Name: PAPADOPOULOS LAZAROS

  • Distinctive Title: Cadó

  • VAT Number (AFM): 151386558

  • Tax Office (DOY): DOY KILKIS

  • Registered Office: 21 IOUNIOU 51, KILKIS, 61100

  • Contact Email: HELLO@YOURCADO.COM

These Terms and Conditions constitute a binding Agreement between the Administrator of this Website and You (hereinafter referred to as “Customer” or “User”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must refrain from using our services.

2. GENERAL TERMS & PRODUCT DISPLAY

  • Modifications: The Company reserves the right to modify, renew, or withdraw products and prices at any time without prior notification.

  • Accuracy: We make every effort to display the colors and textures of our hair care products accurately. However, we cannot guarantee that your monitor’s display of any color will be 100% accurate.

3. ORDERS & ACCOUNTS

  • Guest Checkout: You may complete an order as a “Guest” without creating an account.

  • Account Responsibility: If you choose to create an account, you are responsible for maintaining the confidentiality of your credentials.

  • Contract Formation: Your order constitutes an offer. A binding contract is formed only when we send you a “Shipping Confirmation” email.

4. SECURITY & PAYMENTS

  • Secure Transactions: We use SSL (Secure Sockets Layer) encryption technology to protect your data.

  • Payment Safety: For your protection, we do not store credit card details (number, CVV, expiry). All payments are processed through secure third-party gateways (Viva Wallet) ensuring absolute security.

5. SHIPPING & DELIVERY

  • Greece: Deliveries are typically made within 1-3 business days in collaboration with Courier Center and BOX NOW.

  • International (Cyprus/EU): Delivery times and costs are calculated during checkout.

  • Force Majeure: Cadó is not liable for delays caused by the courier service or events beyond our control.

6. RETURN POLICY (HYGIENE RULE)

  • Right of Withdrawal: You have 14 days to return a product.

  • Hygiene Restriction: Due to the nature of hair care products, returns are only accepted if the original seal is intact, the packaging is unopened, and the product is unused.

  • Defects: Defective products will be replaced or refunded following an inspection.

7. PRODUCT DISCLAIMER & LIABILITY

  • Usage: Cadó products are for external use only.

  • Allergies: Please read the ingredients carefully. We strictly recommend performing a “patch test” 24 hours before full application. The Company is not liable for allergic reactions to ingredients explicitly listed.

  • Results: Results may vary depending on individual hair type and proper usage.

8. PERSONAL DATA & REVIEWS (GDPR)

  • Data Protection: We collect only the information necessary to execute your order, in accordance with Regulation (EU) 2016/679 (GDPR).

  • Review Notifications: By purchasing, you agree to receive a one-time automated email approximately 12 days after your order, inviting you to review your purchase. This is optional and helps our community grow.

9. INTELLECTUAL PROPERTY

All content, including the brand name “Cadó”, logos, professional photography, texts, and graphics, is the intellectual property of the Company. Any reproduction or republication without written consent is strictly prohibited.

10. APPLICABLE LAW

These Terms are governed by Greek Law. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of Thessaloniki (or Kilkis/local courts as per your business seat).

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